Cancellation & Refund Policy
Helping you "Fruit Up Your Day" with transparency and fairness 🍓🍍
We know plans change, and we want every Frutify experience to delight you! This policy ensures clarity and fairness while keeping our fruits, juices, and DIY kits fresh.
Order Cancellations
Scheduled Orders
Cancel at least 2 hours before your delivery slot for free.
Express Orders
Cancel within 5 minutes of placing the order. After that, cancellations may not be possible.
Subscription Orders
Skip or cancel a delivery 24 hours before the scheduled date.
Refunds
Eligible for Refund
- Damaged items at delivery
- Incorrect items delivered
- Spoiled or poor quality products
- Missing items from order
Not Eligible for Refund
- Consumed or opened DIY kits
- Tampered fruit products
- Packed or dispatched orders
- Change of mind after delivery
Refund Process
Processing Time
Refunds are processed promptly and usually reach your account within 7 business days.
Processing time may vary depending on your bank or payment method.Partial Refunds
If part of your order is missing or damaged, a partial refund or replacement may be provided.
We'll work with you to find the best solution for your specific situation.DIY Kits & Fresh Products
Custom-Prepared Products
DIY kits (Juices, Smoothies, Mojitos) are custom-prepared per order.
We guarantee high-quality ingredients for all DIY experiences.
Need Help with a Refund?
Our customer support team is here to help you with any refund-related questions.