Contact Us Policy
We're here to help you "Fruit Up Your Day" anytime! 🍓🍍
Last updated: January 31, 2026
Support Channels
Response Times
General Queries
We respond to general questions and inquiries within 24 hours.
- Product information
- Account questions
- General support
Urgent Order Issues
Urgent order-related problems are addressed immediately.
- Delivery issues
- Order problems
- Quality concerns
Escalation
Unresolved Issues: Unresolved issues will be escalated to our Customer Experience Manager for priority handling.
When We Escalate
- Complex technical issues
- Unresolved complaints
- Service quality concerns
- Policy clarifications
What to Expect
- Senior team member involvement
- Faster resolution timeline
- Direct communication
- Follow-up to ensure satisfaction
Feedback & Suggestions
Help Us Improve
Your feedback helps us improve products, DIY kits, and delivery experience. We value every suggestion and use them to enhance our service.
What We Want to Hear
- Product quality feedback
- DIY kit suggestions
- Delivery experience
- App/website improvements
How We Use Feedback
- Product sourcing improvements
- New DIY kit development
- Service enhancements
- Technology upgrades
Quick Contact Summary
Need Help Right Now?
Our support team is ready to help you with any questions or concerns.